Dive into a transparent auction experience with our What You See Is What You Get (WYSIWYG) item listing. The marine gem showcased is exactly what you’re bidding for.

Prompt Payment: Secure your item by completing payment within 24 hours post-auction. Failure to do so will result in relisting the item. Reach out for any order-related concerns.

Shipping: Costs are determined via the FedEx Zone Map. Check your zip code here for precise rates. Discounts apply to the initial order only.

Combining Orders: Merge orders with others by ensuring matching ‘Ship To’ addresses and aligned delivery dates. Mention in both orders about the combination for a shipping cost split—50% split for two orders, 25% off for four.

Tracking: Post shipping label creation, tracking details will be sent to your email and mobile. Report any delivery issues via the ‘Delivered’ email.

Pick-Up/Delivery Date: Select a date during checkout; you have a 10-day window for receiving or pick-up. Changes? Message us. Note: Failure to pick up on the scheduled date incurs a 20% handling fee.

Local Pickup: Choose this only if collecting personally. For shipping, select the appropriate method to avoid a $15 change fee.

Inspection: Examine your order upon arrival. Report Dead On Arrival (DOA) instances within 2 hours for a store credit, as outlined in our DOA Policy.

Unfit Corals: If a coral is unfit for shipping, we’ll replace or refund it. Orders with 25%+ items below quality standards will be held and discussed with you.

Photography: Photos are taken under Radion G5/G6 lights, post-processed & white-balanced. Colors may slightly vary under different lighting. Queries about lighting or colorations? Ask before bidding.

Naming Errors: Occasionally, coral names may have errors. You’re bidding on the item pictured. Spot a misidentification? Message us.